Terms of Service
Last updated: March 19, 2026
Preamble
These Terms of Service ("Terms") govern your access to and use of the Cleemo platform, a SaaS property management solution operated by Cleemo SAS. By accessing or using the Service, you agree to be bound by these Terms. Please read them carefully before using the platform.
Definitions
"Service" means the Cleemo SaaS platform, including all features, tools, and integrations accessible via app.cleemo.com or any associated subdomain. "User" means any individual or legal entity that has created an account on the platform. "Landlord" means a User who manages one or more rental properties via the platform. "Tenant" means a person linked to a lease managed through the platform. "Content" means any data, documents, or information uploaded or generated by Users on the platform.
Acceptance of Terms
By creating an account or using the Service in any way, you confirm that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy. If you are acting on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms. If you do not agree to these Terms, you must not access or use the Service.
Description of Service
Cleemo provides a cloud-based property management platform that enables landlords to manage rental properties, leases, tenants, maintenance requests, and related documentation. The Service is provided on a subscription basis. Cleemo reserves the right to modify, suspend, or discontinue any feature of the Service at any time, with reasonable notice where possible. Access to certain features may depend on the subscription plan selected.
User Account
To access the Service, you must create an account by providing accurate, complete, and up-to-date information. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You must notify Cleemo immediately at igor@cleemo.com of any unauthorized use of your account. Cleemo cannot be held liable for any loss or damage resulting from your failure to protect your credentials. Each account is strictly personal and may not be transferred to a third party.
User Obligations
You agree to use the Service only for lawful purposes and in accordance with these Terms. You shall not: (a) use the Service in any way that violates applicable French or international law; (b) upload or transmit any content that is unlawful, defamatory, fraudulent, or infringes any third-party rights; (c) attempt to gain unauthorized access to any part of the Service or its related systems; (d) use automated scripts to collect data from the platform without prior written consent; (e) resell, sublicense, or otherwise commercialize the Service without Cleemo's written authorization.
Intellectual Property
All intellectual property rights in and to the Service, including its software, design, trademarks, logos, and content created by Cleemo, are and shall remain the exclusive property of Cleemo SAS or its licensors. These Terms do not grant you any rights to use Cleemo's trademarks or other proprietary materials. You retain ownership of all Content you upload to the platform, but grant Cleemo a worldwide, non-exclusive, royalty-free licence to host, store, and display such Content solely for the purpose of operating the Service.
Limitation of Liability
To the maximum extent permitted by applicable law, Cleemo SAS shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, arising out of or in connection with your use of the Service. Cleemo's total cumulative liability for any claims arising under these Terms shall not exceed the total amounts paid by you to Cleemo in the twelve (12) months preceding the claim. The Service is provided "as is" without warranties of any kind, express or implied.
Termination
You may terminate your account at any time by contacting Cleemo at igor@cleemo.com or through the account settings. Cleemo may suspend or terminate your access to the Service immediately, without prior notice, if you materially breach these Terms or if required by law. Upon termination, your right to access and use the Service will immediately cease. Cleemo will retain your data for a period of thirty (30) days following termination, after which it may be permanently deleted, unless a longer retention period is required by law.
Modifications to Terms
Cleemo reserves the right to update or modify these Terms at any time. When we make material changes, we will notify you by email or by prominently posting a notice on the platform at least fifteen (15) days before the changes take effect. Your continued use of the Service after the effective date of the revised Terms constitutes your acceptance of the changes. If you do not agree to the updated Terms, you must stop using the Service before the effective date.
Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of France. Any dispute arising out of or in connection with these Terms that cannot be resolved amicably shall be submitted to the exclusive jurisdiction of the courts of Paris, France. If you are a consumer resident in the European Union, you may also benefit from the mandatory consumer protection provisions of your country of residence.
Contact
If you have any questions regarding these Terms of Service, please contact us at: Cleemo SAS, igor@cleemo.com. We will endeavour to respond to your enquiry within a reasonable timeframe.