Terms of Sale
Last updated: March 19, 2026
Introduction and Scope
These Terms of Sale ("Terms") govern all subscriptions and purchases made on the Cleemo platform, a SaaS property management solution operated by Cleemo SAS. By placing an order or subscribing to a plan, the customer agrees to these Terms in their entirety. These Terms apply to any professional or individual acting in a professional capacity ("Customer") who purchases access to the Cleemo platform. Cleemo reserves the right to update these Terms at any time, with customers notified at least 30 days in advance of material changes.
Definitions
"Platform" means the Cleemo SaaS application accessible via web browser or mobile application. "Subscription" means a paid access plan granting use of the Platform for a defined period. "Customer" means any professional entity or individual acting in a professional capacity who has accepted these Terms. "User" means any natural person authorized by the Customer to access the Platform. "Services" means all features, tools, and functionalities available under the Customer's chosen subscription plan. "Subscription Fee" means the recurring amount charged in exchange for access to the Platform. "Contract" means the agreement formed by the Customer's acceptance of these Terms together with the chosen subscription plan.
Services and Pricing
Cleemo offers several subscription plans with different feature sets, as detailed on the pricing page of the website. Prices are expressed in euros (EUR) excluding VAT. Applicable VAT will be added at the current legal rate at the time of billing. Cleemo reserves the right to modify its prices at any time, subject to notifying customers at least 30 days in advance. The new prices will apply at the next renewal date following the notice period. Price modifications do not entitle the Customer to a refund of amounts already paid.
Ordering Process
To subscribe to a Cleemo plan, the Customer must create an account on the Platform, select the desired subscription plan, provide accurate billing information, and confirm the order by proceeding to payment. The order is considered accepted upon receipt of a confirmation email from Cleemo. The Customer warrants that all information provided during the ordering process is accurate, complete, and up to date. Cleemo reserves the right to refuse any order in the event of an existing payment dispute, suspicion of fraud, or violation of these Terms.
Payment Terms
Payment is due in advance at the start of each billing period (monthly or annual). Cleemo accepts payment by credit card and SEPA direct debit via its secure payment provider. By providing payment details, the Customer authorizes Cleemo to charge the applicable Subscription Fee automatically at each renewal. In the event of a failed payment, Cleemo will notify the Customer and may suspend access to the Platform after a grace period of 7 days. Outstanding invoices bear interest at the legal rate from the due date. All amounts are due without set-off or deduction.
Subscription and Renewal
Subscriptions are taken out for the period selected at the time of order (monthly or annual) and renew automatically at the end of each period unless cancelled. The Customer may cancel their subscription at any time from their account settings. Cancellation takes effect at the end of the current billing period, and the Customer retains access to the Platform until that date. No prorated refund will be issued for the unused portion of the current period. Cleemo will send a renewal reminder by email at least 7 days before the renewal date for annual subscriptions.
Right of Withdrawal
In accordance with Article L221-28 of the French Consumer Code, the right of withdrawal does not apply to subscriptions to digital services where execution has begun with the Customer's prior express consent and waiver of the right of withdrawal. By confirming their order and proceeding with the activation of their Cleemo subscription, the Customer expressly acknowledges that they waive their right of withdrawal. Customers who are consumers (non-professional individuals) and who have not yet accessed the service may contact support within 14 days of purchase to request a full refund at Cleemo's sole discretion.
Refund Policy
Except as expressly stated in these Terms or required by applicable law, all Subscription Fees are non-refundable. Cleemo does not issue refunds or credits for partial months of service, plan downgrades, or unused features. If Cleemo is unable to provide the Service due to its own fault for a period exceeding 72 consecutive hours in a given month, the Customer may request a pro-rata credit applied to the next invoice. Refund requests must be submitted in writing to igor@cleemo.com within 30 days of the relevant billing date.
Limitation of Liability
To the fullest extent permitted by applicable law, Cleemo's total liability to the Customer for any claim arising under or in connection with these Terms shall not exceed the total Subscription Fees paid by the Customer in the 12 months preceding the event giving rise to the claim. Cleemo shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, loss of goodwill, or business interruption, even if advised of the possibility of such damages. Cleemo is not liable for any failure or delay caused by circumstances beyond its reasonable control (force majeure), including internet outages, third-party service failures, or acts of government.
Warranties
Cleemo warrants that the Platform will perform materially in accordance with its documentation under normal use and that it will take commercially reasonable measures to maintain security and availability. Cleemo targets a monthly availability of 99.5% excluding scheduled maintenance. Cleemo does not warrant that the Platform will be error-free, uninterrupted, or compatible with all third-party systems. The Platform is provided "as is" to the extent permitted by law. The Customer is responsible for ensuring that the Platform meets their specific needs before subscribing.
Termination
Either party may terminate the contractual relationship. The Customer may cancel at any time as described in the Subscription and Renewal section, with effect at the end of the current billing period. Cleemo may terminate or suspend access to the Platform immediately and without prior notice in the event of: (i) a material breach of these Terms by the Customer that remains uncured after 15 days' written notice; (ii) non-payment of Subscription Fees; (iii) fraudulent, illegal, or abusive use of the Platform. Upon termination, the Customer's data will be retained for 30 days before permanent deletion, during which time data export remains available.
Governing Law and Disputes
These Terms are governed by French law. In the event of a dispute arising from the interpretation or performance of these Terms, the parties agree to seek an amicable resolution in the first instance. Any unresolved dispute shall be submitted to the exclusive jurisdiction of the competent courts of Paris, France, notwithstanding multiple defendants or third-party claims. For customers who are consumers, the mandatory consumer protection provisions of the customer's country of residence shall also apply.
Contact
For any question regarding these Terms of Sale, or to exercise your rights, please contact us at: Cleemo SAS — igor@cleemo.com — or by post at the registered office address indicated on the legal notice page. For support and billing inquiries: igor@cleemo.com.